Insurance sector or contact centre experience would be highly beneficial
What you’ll be doing
- Lead and optimise the sales customer journey end-to-end across multiple channels
- Drive a high-performance, customer-centric culture through strong leadership and coaching
- Partner with Team Leaders and stakeholders to improve processes, systems, and outcomes
- Monitor performance, analyse KPIs, and implement continuous improvement initiatives
- Ensure quality, compliance, and service excellence across all customer interactions
- Collaborate across teams to deliver seamless, consistent customer experiences
- Proven experience (7+ years) leading and improving sales/contact centre teams
- Insurance sector or contact centre experience would be highly beneficial
- Strong track record in transformation, continuous improvement, and CX uplift
- A confident leader who can challenge the status quo and drive change
- Highly analytical with the ability to translate data into action
- Excellent stakeholder engagement and influencing skills
- Experience in insurance or regulated environments is a bonus
