Our client is a well-respected provider of Social Housing. It is a growing business that is looking for a Credit Controller to join their team. You'll look after rent collection and tenant accounts, keeping arrears under control while maintaining good tenant relationships. If you want to keep your skills sharp while keeping a balance outside work, this is a good fit. As the business grows, so will the role.
What you'll be doing
- Managing the full rent collection cycle, from monitoring payments received to following up arrears
- Contacting tenants by phone and email about overdue rent and agreeing payment arrangements
- Allocating rent payments and reconciling tenant accounts
- Resolving tenant queries and disputes about rent, charges and statements, working closely with Community or Property & Facilities Managers
- Monitoring arrears and escalating accounts where required, in line with tenancy and lease terms
- Preparing arrears and aged debtor reports and flagging risk to the Finance Manager
- Supporting month-end processes
- Finding ways to improve processes as the business scales
- Proven credit control, rent collection or accounts receivable experience, ideally [3+] years
- A patient, empathetic approach. You can talk with tenants who are under financial pressure, build rapport and still get results, firm but fair
- A willing, adaptable attitude. You're happy to pitch in and turn your hand to different tasks in a growing business
- A team player's mindset, working well with colleagues.
- Proactive, self-driven habits. You spot late payments early and follow up without being asked
- Systems savvy. You're comfortable with accounting and property management software and Excel, and pick up new systems quickly
- Strong attention to detail and good organisation
- Part-time hours: [e.g. Monday to Wednesday / 9:00am – 2:00pm daily]
- Join a growing business with room to develop your role
- A supportive, collaborative team
