Service Desk Analyst | Permanent | Auckland | Fully onsite shift work
We're on the lookout for an experienced Service Desk Analyst to join a 24/7 national support team based in East Auckland. This full-time role follows a rotating four days on, four days off
roster of 12-hour shifts, covering days, nights, weekends, and public holidays.
About the role
You'll be the first line of support to all staff, resolving incidents, managing service requests, and ensuring critical systems remain operational. Some of your duties include:
- Providing first and second-level support across desktop, network, hardware, and software issues.
- Monitoring network and system alerts, and responding to abnormalities.
- Managing and responding to service desk calls and monitoring tools within agreed timeframes
- Troubleshooting and resolving technical faults across desktops, laptops, printers, mobile devices, and AV equipment.
- Supporting software installations, system updates, security patches, and application access (including Microsoft Office, Windows OS, and Active Directory)
- Maintaining service desk ticket queues and providing clear, empathetic communication with end users.
To be successful in this role you'll bring:
- Strong technical knowledge of PC hardware, Windows operating systems, Microsoft Office Suite, Exchange/Office 365, and Active Directory
- Hans-on experience with Active Directory, Citrix, and mobile technology.
- Excellent troubleshooting skills and the ability to manage multiple priorities in a fast-paced environment
- Confident communicator with a customer-first attitude and the ability to diffuse stressful situations
- Relevant certifications such as A+, MCP, or ITIL Foundation (desirable)
- Willingness to work rostered shifts (24/7 coverage including weekends) and to occasionally travel to other NZ sites for on-site support.
**Please note only applicants currently in New Zealand and with the appropriate work rights will be considered**
