E tū ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face.
Mō te tūnga | About the role
The Delivery Capability team at New Zealand Police is seeking to appoint an experienced Senior Service Designer
to join our team.
This role is responsible for shaping the end-to-end service experience, ensuring that services are designed from a user’s perspective and enable Police to deliver on its vision and values. Working closely with operational groups, senior leaders, external agencies, iwi, and community partners, you will apply design thinking and human-centred design approaches to improve services and deliver meaningful outcomes for frontline staff and communities.
As a Senior Service Designer, you will lead co-design sessions, develop design concepts, and prototype and test solutions. You will also play a key role in embedding service design practices across the organisation, ensuring Police continues to evolve in ways that reflect the needs of the people we serve.
Key Accountabilities
- Lead service design activities across large and complex transformation initiatives.
- Facilitate workshops and co-design sessions to capture user insights and needs.
- Develop design concepts, artefacts, principles, prototypes, and testing approaches.
- Collaborate with stakeholders across Police, iwi, and community partners to ensure services are fit for purpose.
- Apply design research, ethnography, and human-centred design methodologies.
- Support and mentor peers, promoting best practice in service design.
You will be a highly experienced service design professional with a strong background in human-centred design and co-design. You will bring both technical expertise and creative problem-solving skills, with the ability to engage effectively with diverse stakeholders.
Specifically, you will bring:
- A Bachelor’s or Master’s degree in Design, or equivalent experience in service design.
- Deep knowledge of design research, design ethnography, and co-design techniques.
- Proven experience engaging with users and translating insights into requirements and solutions.
- Expertise in tools such as Adobe Suite and/or Figma.
- Experience prototyping collaboratively and testing with users.
- Strong facilitation and communication skills, with the ability to simplify complexity for diverse audiences.
- Awareness of Agile methods and how they support design practices.
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. With around 14,000 staff working across the country, we partner with individuals, communities, and other public sector agencies to achieve our vision of making New Zealand the safest country.
Your development is highly valued at NZ Police. We invest in our people and support professional growth through meaningful work that has real impact on our frontline staff and communities. As part of Strategy & Transformation, you will be directly involved in shaping the future of policing in Aotearoa.
Tono ināianei | Apply now
If this opportunity interests you, please submit your cover letter and resume by using the ‘apply’ button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.
New Zealand Police has exclusively partnered with Momentum Consulting. Apply now, or for a confidential discussion, please contact jobs@momentum.co.nz or call 04 499 6161.
Applications close Midnight – Friday 12 September 2025.
