We’re seeking an experienced Senior Business Analyst to support a major digital initiative focused on developing a customer portal that transforms how clients access and interact with services.
You’ll partner with cross-functional teams, including Product, Design, and Engineering, to define business requirements, capture user journeys, and ensure the delivery of an intuitive, scalable solution.
What you’ll bring:
- Proven experience working on customer or self-service portal projects
- Strong skills in requirements gathering, process mapping, and stakeholder engagement
- Ability to translate complex business needs into clear functional and technical documentation
- Experience working in agile environments with digital delivery teams
- Excellent communication and relationship-building skills across both business and technical stakeholders
- Banking or Insurance experience highly desirable
- Contribute to a high-impact digital transformation initiative
- Join a collaborative, forward-thinking team with strong executive support
- 6-month initial contract with a strong likelihood of extension
